Terms of Use
Effective Date: January 1, 2025
These terms govern your access and use of Walio, our multi-channel automation platform. By using the service, you agree to the following:
1.What you can expect
- •Walio is an automation tool for Instagram Business, Facebook, and WhatsApp accounts
- •It allows monitoring comments, sending automated responses, and managing direct messages
- •The service requires an Instagram Business or Creator account and/or Facebook Page
- •Features may be updated or changed over time
2.Your responsibilities
- •Use the service only with accounts you own or are authorized to manage
- •Comply with Meta Platform Terms and Instagram Community Guidelines
- •Do not send spam, fraudulent, offensive, or illegal content through the platform
- •Configure automated messages that are relevant and do not violate policies
- •Do not use the platform for artificial engagement practices or inauthentic behavior
- •Understand that misuse may result in Instagram/Facebook sanctions on your account
3.Limitation of liability
- •Walio is not responsible for sanctions or restrictions Meta may apply to your account
- •We do not guarantee uninterrupted operation (external failures like API downtime may occur)
- •We are not responsible for the content of messages you configure for automatic sending
- •Access tokens expire every 60 days and must be manually renewed
4.Use of Meta API
- •Walio uses the official Instagram Graph API, Facebook Graph API, and WhatsApp Business API
- •You must explicitly authorize necessary permissions (comments, messages, insights)
- •You can revoke access at any time from your account settings
- •We comply with rate limits established by Meta
5.Termination
- •We may suspend your access in case of violation of these terms or Meta policies
- •You can cancel your account at any time from settings
- •We reserve the right to modify or discontinue the service with prior notice
6.Changes to terms
- •These terms may be updated to reflect changes in the service or legal requirements
- •We will notify you of important changes to the terms
- •Continued use of the service after updates implies acceptance of changes
7.Intellectual Property
- •Walio and its code are property of its creators
- •Content you generate in your accounts remains yours
- •We do not claim rights over content processed through the platform
Questions about our terms? Contact us at waliotheai@gmail.com